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Bloor-Avenue Chiropractic

Bloor-Avenue Chiropractic

UI/UX Design | Digital Strategy | Visual Identity

new_BAC_laptop_mockup.jpg

Tools

Figma

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Overview

Bloor-Avenue Chiropractic approached me to help modernize their digital and visual presence to attract new clients and better reflect the professionalism of their services. I led a complete website redesign to improve user experience and visual consistency, refined their brand identity across digital and print formats, and now continue to support their growth through SEO and social media marketing. This ongoing collaboration reflects my ability to create cohesive, client-centered design solutions across multiple platforms.

The Problem Statement

BAC needed a refreshed brand identity and a website that was visually engaging, easy to navigate, and capable of attracting new clients while providing an intuitive experience.

The Solution

I created a cohesive brand identity that aligned with BAC's core values, alongside a sleek, responsive website design that improves the user journey, enhances service visibility, and reflects the brands personality.

Brand Identity & Print Design

Goal: Extend and unify the clinic's updated visual identity across all touch points

  • Refined the existing logo by modernizing the colour for better versatility and brand cohesion

  • Developed a cohesive visual system including a professional yet welcoming colour palette and type hierarchy

  • Designed branded business cards, internal office signage, and appointment cards that visually aligned with the updated website

  • Ensured all print materials communicated trust, care, and professionalism - consistent with the clinics tone and values

Digital Marketing & Social Media

Goal: Strengthen BAC's online presence and improve visibility through strategic content and SEO 

  • Provide ongoing SEO services to optimize on-page content and improve search engine rankings

  • Created a content strategy and social media posting on their desired schedule to engage their audience and highlight services and wellness tips

  • Designed custom visuals for posts, reflecting the brands tone

  • Wrote clear, approachable copy tailored to both new and existing clients, improving reach and engagement across platforms

  • Ensure all social media content reinforces the clinics identity and builds trust with the target audience

Empathize

Goal: Understand the clinic's goals, user needs, and vision for the business.

  • Held discovery meetings with the clinic's owners to understand their goals for the rebrand and site redesign

  • Learned that they wanted a modern, clean, and professional presence while conveying their warmth and approachability

  • Identified key priorities: clearly communicating services, showcasing the team, and creating a seamless experience for both new and returning patients

  • Reviewed existing patient reviews and testimonials to gain insight into what users valued most

Define

Goal: Pinpoint core user needs, business objectives, and content issues

  • Audited the outdated site, identifying usability issues across 20+ disorganized pages

  • Conducted competitive analysis to benchmark design, structure, and SEO practices from competitor clinics

  • Synthesized findings into clear content goals and site requirements to guide restructuring

  • Mapped the content that needed to be retained, rewritten, or removed to reduce overwhelm and clarify messaging

The Old Website:

BAC_OldWebsite_Mockup.png

Ideate

Goal:  Develop concepts for content, structure, and branding direction

  • Proposed a streamlined, one-page website structure to simplify the user journey

  • Created a content hierarchy to ensure intuitive flow - prioritizing contact info, team introductions, and booking access

  • Collaborated with the owners to refine the brand's visual identity, including colour adjustments to the existing logo they wanted to keep

  • Designed a cohesive colour palette and typography system to convey professionalism and warmth across digital and physical formats

BAC_Colours.png
BAC_Logos-07.png
BAC_Symbol.png

Prototype

Goal: Visualize and test the proposed design solutions

  • Developed low-fidelity wireframes to map layout and component placement

  • Built mid- and high-fidelity prototypes for desktop and mobile using Figma

  • Enabled owner feedback by presenting an interactive prototype that closely reflected the final site experience

View Prototype

Mid-Fi Wireframe:

BAC_MidFi_Wireframe.jpg
BAC_MidFi_Wireframe.jpg
BAC_MidFi_Wireframe.jpg

High-Fi Wireframe:

BAC_Hi_Fi.jpg
BAC_Hi_Fi.jpg
BAC_Hi_Fi.jpg

Test

Goal: Validate design decisions and iterate for usability

  • Gathered feedback from the owners and conducted usability testing with a few users to evaluate functionality and clarity

  • Observed how users navigated core tasks such as finding services and booking appointments

  • Implemented refinements based on feedback while maintaining alignment with UX and aesthetic best practices

Final Design

Goal: Launch a functional, optimized digital product that meets user and client goals

  • Developed the live website in Wix Studio, designing optimized screens across three breakpoints: desktop, tablet, and mobile

  •  Ensured responsive behaviour, clean transitions, SEO optimization, and micro-animations to enhance user experience

  • Handled domain transfer and setup, configuring roles within Wix to support client autonomy and further collaboration

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